Frontier Communications has notified me by letter and email that in the future, customers who “go paperless,” receiving and paying bills online or by phone, will do so for free while those who receive and pay bills by mail will have a new charge of $2.99 a month added. That is somewhat misleading because “paperless” payment has always been free. This new monthly fee for those of us who are more at ease paying by check in the mail and those who cannot access “paperless” payment are being penalized.