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Georgia Power to close Boro office
Change expected by end of 2017
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Georgia Power Company announced Friday it will close its Statesboro office along with all of their 27 customer service offices statewide by the end of the year. Employees in the Georgia Power office at 305 South Main Street were notified Thursday of the closure plans.

In 2016, Georgia Power closed 131 customer service offices statewide, but the Statesboro office survived. With the latest restructuring, Georgia Power doubled their authorized payment locations statewide, which now include Walmart, Dollar General, Family Dollar, Kmart and most grocery stores.

The closest location for paying a bill in person can be found by searching on the Georgia Power website: www.georigapower.com. There is a $1.50 per transaction fee and customers need to have a copy of their bill or an account number to pay at one of the listed locations.

Audrey King, Georgia Power’s area manager for Statesboro, said the cost-cutting move is in response to a change in customers’ needs and to provide the lowest possible price for consumers.

“Currently, only 10 percent of our clients use the customer service centers to pay their bills statewide,” she said. “In fact, 70 percent of payments are processed electronically via the website, mobile app, bank auto draft and APL’s. Thirty percent of our customers continue to mail in their payment monthly.”

Nearly 17 million transactions were handled via Georgia Power’s website last year, while 4,000 daily transactions were processed at authorized payment locations statewide.

All customer service centers will close by the end of 2017. Georgia Power said they would work with each employee impacted by the closures, providing job placement assistance. There will be no further employee cuts to other areas of the business.

The company has not made a decision as to what will become of the physical Statesboro office after it closes. 

“We have a number of employees currently working out of the South Main office that are not affected by this change,” King said. “At this time, there have been no decisions made regarding the South Main office after the closing of the customer service center.”

Also, Georgia Power operates a divisional office in Statesboro on Stockyard Road that houses line crews and service technicians. That office will continue to operate as a technical and operations center, which is not open to the public.

“It is important for our customers to know that at the end of the day we are always focused on what is best for our customers and responding to their needs,” King said. “Area and local employees will continue to serve in community engagement activities which focus on five key areas: education, environment, health and human services, civic and community and arts and culture. Delivering power to your home and business as affordably and reliably as possible is our mission.”

Customers can reach Georgia Power through their website at www.georgiapower.com or by calling their customer service center at (888) 660-5890.

 

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