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Franklin Auto charged by FTC
Dealership inadvertently, but illegally, released customers personal info
The Federal Trade Commission announced Thursday that Statesboro dealership Franklin Toyota/Scion has been charged with illegally exposing the personal information of thousands of customers over the Internet. FTC officials allege that Franklin failed to implement proper security measures to protect consumers’ personal information and allowed the names, addresses, Social Security numbers, dates of births and driver’s license numbers of about 95,000 customers to be accessible through peer-to-peer, or P2P, file-sharing software installed on corporate computer systems.An FTC news release states that sensitive financial information was uploaded to a P2P network as a result of Franklin’s allowing the software to be uploaded to its systems. “The agency charged that Franklin failed to assess risks to the consumer information it collected and stored online, and failed to adopt policies to prevent or limit unauthorized disclosure of information,” the release says. “(Franklin) also allegedly failed to prevent, detect and investigate unauthorized access to personal information on its networks, failed to adequately train employees and failed to employ reasonable measures to respond to unauthorized access to personal information.”Karen Jagielski, a senior attorney with the FTC, said the problem began with an employee error.
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