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BCSO computer upgrades causing problems

Sheriff’s office arrest reports, jail photos still not available

BCSO computer upgrades causing problems

BCSO computer upgrades causing problems

Computer system upgrades have caused some growing pains at the Bulloch County Sheriff’s Office and Jail, but it’s a necessary inconvenience that other offices and agencies have dealt with as well.
For the past few weeks, arrest records, incident reports and inmate photographs have been unavailable as the jail and sheriff’s office underwent the upgrade. The situation has not only been an inconvenience for members of the public seeking information, but to jail and sheriff’s office staff as well, Chief Deputy Jared Akins said.
The reason for the process taking so long is “the sheer volume of information you have to go through,” he said Friday. “We’re at the mercy of the vendor under contract to do the upgrades.”
The Statesboro Police Department experienced a similar situation over the summer. Maj. Scott Brunson said that upgrade took weeks, but was an improvement. Such upgrades are “part of normal maintenance,” he said.
Upgrades have taken place in several county offices, including the Clerk of Courts office, said Bulloch County Manager Tom Couch.
“We’ve kind of gone (information technology) crazy, but when we get it all done, everything will be better. It’s not uncommon” for such upgrades to take a while, he said. “You have to go in, clean up old information, and no matter what you do, you run into that.”
The upgrades at the sheriff’s office and jail prevent staff from entering arrest and incident information into the system, Akins said. When the upgrade is completed, employees will face the task of entering all the information regarding arrests and incidents that have not been filed yet, he said.
The jail and sheriff’s office upgrade may take a bit longer than most because of the huge amount of information – warrants, arrest bookings, incidents, civil matters and more, he said.
“I’ve been talking to (the company handling the upgrades) every single day,” Akins said. While no exact date has been given, it is expected the upgrades will be completed soon.
The Statesboro Herald will report backlogged arrest and incident reports as soon as they become available.

Holli Deal Bragg may be reached at (912) 489-9414.

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